Back to: Introduction to the Labour Relations Act (LRA)
7.1 Commission for Conciliation, Mediation, and Arbitration (CCMA)
Welcome to Module 7 of our course on the Labour Relations Act, 1995. In this module, we will focus on the provisions related to dispute resolution, beginning with the Commission for Conciliation, Mediation, and Arbitration, commonly known as the CCMA.
The CCMA is an independent body established by the Labour Relations Act to provide simple, fair, and quick procedures for resolving labour disputes. The CCMA’s primary functions include conciliation, mediation, and arbitration of disputes referred to it under the Act.
Conciliation is a process where a neutral third party, known as a conciliator, assists the disputing parties in reaching a mutually acceptable resolution. Mediation is similar but involves a more active role for the mediator in proposing solutions and guiding negotiations. Arbitration is a more formal process where an arbitrator makes a binding decision based on the evidence and arguments presented by the parties.
The CCMA also provides advisory and training services to promote effective labour relations and prevent disputes. These services include educating employers, employees, and trade unions about their rights and obligations under the Act, and providing guidance on best practices in labour relations.
The CCMA operates through a network of regional offices across South Africa, making its services accessible to all parties involved in labour disputes. The CCMA is committed to impartiality and independence, ensuring that its processes are fair and transparent.